IGP directs for solution oriented approach towards public complaints

F.P. Report

PESHAWAR: The Inspector General of Police Khyber Pakhtunkhwa Salahuddin Khan Mehsood has directed district complaint police officers to adopt prompt and solution-oriented logical approach towards the public complaints.

This, he stated, while presiding over a meeting of district complaint police officers here at CPO on Monday which was largely attended by all police complaint officers of the province.

It may be recalled that Khyber Pakhtunkhwa police have recently posted SP rank officer as incharge to address public complaints to be presented in Pakistan Citizen Portal.

Separate offices have been estableshed for them and allotted telephone numbers of their offices have been provided to the general public where the latter now presenting their confronting problems and complaints without any hurdle. The IGP, while highlighting importance of the Pakistan Citizen Portal, has termed it a mile stone in respect of fair and transparent policing and quick dispensation of justice.

The IGP directed the participants to go through the presented public complaints with deep and meticulous care and prepare response to it with duly supported arguments and logical end as per attached expectations of the complainants and thus leave no stone unturned in the their entire satisfaction.

Participants were further directed to come out with result oriented approach towards public complaints and serve the general public to the best of their capabilities which is also demand of their sacred profession.

The meeting also hold threadbare discussion on duty of the District Complaint Police Officer and Standing Operating Procedure (SOP) for redressal of public complaints.

To achieve this goal, a system was proposed under which all district complaint police officers will be directly answerable and responsible to the DIG Internal Accountability at CPO and will remain in contact with him for any guidance.

It was also decided in the meeting that all district complaint officers, Pakistan Citizen Portal and all Police Access Services at district level and its operating electronic and manual system for receiving complaints would be integrated into one system and SP rank officer would be made its focal person at district level and thus new system would be emerged.

As per this system at one hand, the public complaints to be presented at any forum will come into the notice of police high ups and at other prompt solution of it would also be ensured at all level.

The IGP also directed the participants of the meeting to launch a public awareness campaign about the new system so that maximum number of complainants could be benefited from it.