People irked by NADRA’s poor services

M. Bilal Baseer Abbasi

ABBOTTABAD: People visiting NADRA Registration Centre (NRC) Murree have accused the staffers for poorservices and mistreating due to their unprofessional behaviour with the public. The slow process and bad services of National Database and Registration Authority (NADRA) Registration Centre Murree have disappointed the citizens and frustrated them as they face difficulties in applying for their identification documents

Talking to The Frontier Post, they alleged that NADRA staffers were creating hardships rather than facilitate them in applying and getting their national identity cards. People were sitting outside the NRC Murree seem exhausted and angrytold that the authority’s employees were non-cooperative, and delaying the process by unknown reasons, not issuing tokens to them, claiming shortage of the staff, raising one objection after another.

Obaidullah Abbasi, an applicant said that they had reached here after travelling a long journey but the officials seem working only for their cognisance. He was not the only one who bitterly complained against the NADRA staff. There were scores of people coming there from far-flung hilly areas who seemed angry with the system of working and staff attitude. “If someone protests, the NADRA employees reply impolitely and warn him/her of unfavourable consequences,” one of the complainants while wishing not to be named.

An old man from Birote told that it was very difficult for them to come here on a daily basis, especially taking women along, from the far off areas. He said vehicles were always filled with passengers. While repeated contacts In Charge NRC Murree was not available for the comments.

The citizens made a fervent appeal to the Minister of State for Interior of Pakistan Shehryar Khan Afridi and authorities concerned to take steps to ensure that the citizens easily apply and get the basic document without any trouble. They further demanded that the staff at NRC Murree especially security guard should be reprimanded over unprofessional behaviour or trained to deal with the applicants in a professional manner.