Peshawar: The Inspector General of Police Khyber Pakhtunkhwa Dr. Sanaullah Abbasi presided over a video link conference at CPO. The conference was attended by all the RPOs and DPOs via video link. Addl: IGP HQRs, Commandant Elite, DIG HQRs, DIG Ops, DIG Investigation, AIG Establishment and other high ranking police officers participated in the conference. A delegation of JSSP and USIP also attended the conference.
The IGP KP was given a detailed presentation on newly developed version of complaint redressal system. The IGP was informed that new modes of communication and advance features had been introduced and a fully automated complaint redressal system had been developed with the objective of to provide a mechanism of easy-to-access and prompt redressal of public complaints. The IGP was further told that with the launching of this system now human discretion, un-necessary file work and inordinate delays would be curtailed effectively which would ensure access and respect to all segments of the society.
The citizens would now be able to register their complaints via Facebook, Twitter, WhatsApp, Mobile App, Email, Telephone, Fax, by Post and other means of communication. The IGP was further informed that in the new system complaints would be registered automatically in the centralized database and the complainant could track progress of his / her complaint while sitting at home. The IGP was briefed that it is the very first system in Pakistan in which complaints could be registered through all available modes of communication and the whole process, from registration till redressal, is completed within timelines and proper logs are maintained through an automated system of monitoring.
The IGP was further updated that with the launching of this system a new era of public service would be ushered and will go a long way in improving police perception. This step is a practical manifestation of the provincial government’s vision for improved service delivery. On this occasion a practical demonstration of the newly upgraded police complaint system was also presented to the IGP.
Addressing on the occasion the IGP appreciated the latest modern automated system for the redressal of public complaints and directed the police high ups to instantly launch the new system in whole of the province so as to ensure provision of services to the people for redressal of the complaints at their door steps.