‘Uber driver drove into canal – and still charged me £29.31 for the journey’

LONDON (Mirror): A woman has told of her nightmarish Uber journey where her driver drove into a canal and charged her almost £30 for the ride.

Emma Lavelle, 30, urged her Uber driver to stop when he veered towards the Bridgewater Canal.

But the driver allegedly ignored her pleas and drove the car straight into the water in Salford, Greater Manchester.

He later told police he had been following his satnav when disaster struck in the early hours of April 11, reports Manchester Evening News.

Emma, a transport manager from Salford, managed to clamber out of the vehicle and was told to walk the rest of the journey. But after making the 15 minute journey home, she realised she had still been charged for the £29.31 trip.

She said: “I thought ‘what the hell has even happened? How has he not seen the canal in front of him?’

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“He turned down the wrong street and I said ‘you shouldn’t be here. Don’t continue down that road, there’s a canal’.

“He just carried on and I told him he was in the canal. He asked me if I could get out and thankfully, I could. He said ‘are you okay to walk home?’ It’s a 15-minute walk and not the nicest area to walk on your own.”

Emma emailed Uber on Sunday informing them she was involved in an incident and had still been charged.

She said: “They said they would investigate but no one came back to me. Then when it was on the news, I contacted them again with the article and they emailed to say they would give me a refund.

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He wasn’t going that fast. He was sort of going around 5mph, then all of a sudden the front of the car went into the canal.”

Uber are currently investigating the report.

A spokesperson said: “We are currently investigating this concerning report. The safety of our customers, drivers who use the Uber app and the general public is a top priority for Uber.

“All drivers who use the app are required to adhere to the Highway Code, and any dangerous driving can result in drivers being removed from the app.”